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Unleashing Excellence
Dennis Snow
,
Teri Yanovitch
Wiley
ISBN : 9780470503805
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer ...
PDF, ePub
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Take Their Breath Away
Chip R. Bell
,
John R. Patterson
Wiley
ISBN : 9780470443507
A powerful and inventive guide to creating irrationally loyal customers
There are a mountain of books about customer service, but very few as provocative and innovative as Take Their Breath Away. This practical book shows how to create and ...
ePub
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Selling Luxury
Robin Lent
,
Genevieve Tour
Wiley
ISBN : 9780470457993
Praise for Selling Luxury
"Geneviève and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty."
— Hamida Belkadi , CEO, De Beers ...
PDF, ePub
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Taming the Search-and-Switch Customer
Jill Griffin
Jossey-Bass
ISBN : 9780470345047
Praise for Taming the Search-and-Switch Customer
"What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job ...
ePub
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