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BSIS (Business School Impact System), initially created by FNEGE and internationalised by EFMD, aims to communicate to business school’s stakeholders the real impact of the academic institution and help the institution understand its role and importance in its impact...
Data include texts, articles, books or documents, numbers in economics or statistics, conversations, interviews, questionnaires, images, and anything we see or observe. We apply our culture and knowledge to approach them so we can understand the world or take...
The thesis written in the course of a Doctorate of Business Administration (or DBA) raises many questions for future DBA candidates concerning its specific orientation, content and scope.Given the central role of the thesis project in the process of educating DBA...
This book is a contribution to the building of a knowledge base for the effectiveness of M&E-Systems in the field of development management. The primary focus is to contribute to the clarification of what rigorous frameworks would apply to understand and meaningfully...
This book can be considered a study aid for improving service quality within a company. It is aimed at any person or business wishing to attain a higher level of quality when in contact with customers and suppliers.When you work in the hotel industry you are often...
Dimensions of experience as a key to successful experiential strategiesFirst discussed in the seminal articles by Holbrook and Hirschman, the experiential approach attempts to understand individuals’ reactions when they consume, with the idea that we seek to enjoy...
At a time of increasing debate over the advantages of careers in big companies, here is a view from the inside of what takes place at Michelin. This legendary company, renowned throughout the world but still with a strong family grass-roots identity, is a career...
The ‘100% scanning’ law, or House Resolution 1 (H.R. 1), aims to protect US territory against terrorist risks likely to affect the globallogistic chain. A unilateral step, it may be perceived as a disguised protectionist measure which would transfer the risk of...
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