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Managing innovative workspace concepts as an organizational change initiative has gained attention among practitioners and researchers. Despite the tremendous potential workspace concepts might bring to organizations, managing workspace changes is a complex undertaking...
This book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to allow for key stakeholders’ adoption and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as...
Elena Krause-Söhner explores how the dynamics of organizational ambidexterity can be managed in complex organizations. This is a relevant question as today’s organizations and the individuals within them face the challenge of focusing on short term improvements while...
It is of central importance for companies to be innovative. To maximize their innovation potential, companies often rely on formal systems and processes for innovation management.It has been shown that such attempts have the side effect of inhibiting a number of...
Julian Boha explores value propositions in ecosystems as they play an important role in communicating how a company aims to provide value to business partners and customers. Value propositions are used in our everyday language, yet the concept remains ambiguous as there...
Research collaboration is a critical enabler for scientific knowledge production and innovation but poses significant challenges, particularly if it is carried out in a distributed and geographically dispersed fashion. Jens-Henrik Soeldner investigates how social...
Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he...
Leontin Karl Grafmüller explores how companies can better manage co-creation in the B2B high-tech domain. Co-creation is an active, creative and social collaboration process between customers and providers, in which customers become active participants in innovation...
Karl R. Rabes explores the performance impact of differing task designs in crowdsourcing, especially micro-task markets. Based on several exploratory literature reviews, the manuscript applies the task-technology fit theory and numerous quasi-experiments to show which...
Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to...
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the...
Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the transformation process servitizing firms undergo. He explores the issue through...
Bernhard Gold answers the question of how larger firms can learn from the successes of Silicon Valley start-ups by means of corporate venturing and by developing the ‘Spin-Along Approach’ – a method that combines the innovativeness of start-up companies with the...
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder...
Am Beispiel der Absicherung des Wildschadens untersucht Thomas Zwack, inwieweit eine Abkehr von der klassischen Beziehung zwischen Versichertem und Versicherer auf Basis eines bilateralen Vertrags zwischen Privatpersonen neue Märkte eröffnen kann und mit neuartigen...
Hari Suman Naik takes the perspective of modular systems and investigates how to enable non-expert users to innovate and design, by simplifying toolkit solution space. New production technologies like digital fabrication and modular electronics along with appropriate...
Carsten-Constantin Soeldner’s investigation enables embedded systems firms to understand how they can open their systems to gain access to the ideas and solutions of external users and developers. Similar to smartphones with their large number of apps, firms are now...
Marc Marheineke explores the phenomenon of boundary objects in the process of virtual collaboration. Virtual collaboration is an interactive act that connects jointly and voluntarily collaborating individuals that are electronically linked and he examines these...
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