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Biographie et livres d'Abie Reifer

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Abie Reifer is a technology and strategy consultant with extensive experience in customer care systems design and implementations. He currently serves in a technology leadership position at a data collection, management and research organization. Previously, Mr. Reifer served as the CIO and CTO of an international telecommunications billing services organization. Earlier in his career he held a senior strategy position at a renowned billing and customer care firm, where he served as an advisory
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Using Information to Develop a Culture of Customer Centricity

David Loshin , Abie Reifer

Morgan Kaufmann

2013-11-22

epub sans DRM

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins...

25,27 €

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