Tous les ebooks de Bernd Stauss en PDF et EPUB


3  résultat(s)
Télécharger le livre : Psychology of Gift-Giving
Ajouter à ma liste d'envies

Psychology of Gift-Giving

Bernd Stauss

Gift-giving is an economically significant area of consumer behavior. For we are constantly buy gifts: for Christmas and Mother’s Day, for birth and baptism, for the start of school and exams, for engagements and weddings, for birthdays or as souvenirs. Moreover,...

Parution : 2023-01-04
Format(s) : PDF, ePub
Éditeur : Springer
J'achète
35,99 €
Télécharger le livre : Effective Complaint Management
Ajouter à ma liste d'envies

Effective Complaint Management

Wolfgang Seidel , Bernd Stauss

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers....

Parution : 2019-01-31
Format(s) : PDF, ePub
Éditeur : Springer
Collection : Management for Professionals
J'achète
107,99 €
Télécharger le livre : Services Science
Ajouter à ma liste d'envies

Services Science

Kai Engelmann , Anja Kremer , Achim Luhn , Bernd Stauss

The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service...

Parution : 2007-10-15
Format(s) : PDF
Éditeur : Springer
J'achète
59,99 €

Restez informé(e) des événements et promotions ebook

Paiements sécurisés

Paiements sécurisés