Tous les ebooks de Bernd Stauss en PDF et EPUB


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Télécharger le livre :  Effective Complaint Management
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Effective Complaint Management


Wolfgang Seidel , Bernd Stauss


This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers....

Parution : 2019-01-31
Format(s) : PDF, ePub
Éditeur : Springer
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95,39
Télécharger le livre :  Services Science
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Services Science


Kai Engelmann , Anja Kremer , Achim Luhn , Bernd Stauss


The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service...

Parution : 2007-10-15
Format(s) : PDF
Éditeur : Springer
J'achète
52,99

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