Tous les ebooks de Spring H. Han en PDF et EPUB


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Télécharger le livre :  A New Approach to Resilient Hospitality Management
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A New Approach to Resilient Hospitality Management


Spring H. Han , Yoshinori Hara , Senko Ikenobo


This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is...

Parution : 2022-04-26
Format(s) : PDF, ePub
Éditeur : Springer
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116,04
Télécharger le livre :  The Future of Service Post-COVID-19 Pandemic, Volume 2
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The Future of Service Post-COVID-19 Pandemic, Volume 2


Spring H. Han , Jungwoo Lee


This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing...

Parution : 2021-02-10
Format(s) : PDF, ePub
Éditeur : Springer
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94,94
Télécharger le livre :  The Future of Service Post-COVID-19 Pandemic, Volume 1
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The Future of Service Post-COVID-19 Pandemic, Volume 1


Spring H. Han , Jungwoo Lee


This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service...

Parution : 2021-02-08
Format(s) : PDF, ePub
Éditeur : Springer
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